Sometimes energy bills are higher than expected. If that happens, there may be a few reasons.
1. Tiered rates
The Electricity Facts Label (EFL) lists each plan’s specific rate structure. Sometimes these rate structures include usage brackets or tiers, which look something like this:
In the example above, the plan might be listed as 6¢/kWh, but your actual price will depend on how much you use. It’s important to read the EFL carefully before signing up for any plan to avoid these billing problems.
The best way to correct this is by shopping for a new plan that better fits your needs. Of course, you’ll want to pay attention to any early termination fees associated with your current contract. To get help finding a new plan, give our team a call at 844-359-5584.
2. System issues
The second reason your rate may look different than when you signed up is because of an enrollment error. This is uncommon, but it does occasionally happen. If you suspect your rate changed without your knowledge, please contact us and we’ll double-check that it processed correctly with the rate you saw on our site.
Reach out to us at firstname.lastname@example.org and we’ll get to work.